We won the business of a 50+ employee startup recently. When I met them last time they told me a story about a London based PR agency that they had hired which was mind-boggling.
Our client, a young and highly successful company in their business, went to the IBC event in Amsterdam just recently. Being on the exhibitor list, they got approached by this PR agency from London who claimed to also serve the ICT markets and have detailed technical and market know-how. They suggested doing a PR campaign in search engines and to the media, and maybe other sources.
Our (now) client hired them, and the PR firm indeed managed to achieve a huge spike in their website hit rate, and also when someone searches for certain keywords they will pop up in the search results in the top ten. Now you would think the PR guys had done a good job, right? Yes and no.
Certainly they managed to get the website traffic and visibility that they were supposed to get, but, as we could see right away, this if anything was likely to harm rather than help our client. Their website is not yet at a level (neither in look and feel and even less so content-wise) where they need to be in order to create the right first impression. On the contrary, there is a lot of work still to be done before they would be ready for any PR campaign.
Back to this London PR company. The guys there did what they were supposed to do, but - as I am sure you will agree - still entirely failed to do a good job overall, actually hurting rather than helping their client. The question that I have now for them is: a) Did they see that this company was not ready for such a campaign yet, but simply wanted to make a quick buck; or b) Did they fail to see that this company was not ready. In the first case they are crooks, in my opinion; in case two, they are incompetent to work in this industry since they don't even understand the basics.