Social-networking sites like Facebook have been - not surprisingly - a success with college students in the US where they can show their names, photos of themselves, contact information and other personal details. They can also communicate with each other, meet friends, chat and share other information. According to research firm comScore Inc. those social-networking sites are among the fastest growing of the Internet. In April more than 111 million unique visitors were attracted.
To test such sites for political campaigns seemed an obvious next step. But that proved to be not so straight forward as the WSJ reports (see also below). It needed one of the founders of Facebook to change that. While all presidential candidates us some sort of online campaign noone was as successful so far as Mr. Obama who collected a quarter of the $25 million campaign money via the Internet from more than 50,000 donors. If you go to his Facebook (login required) entry, you see that more than 75,000 people are now listed as his supporters. This looks like someone was able to figure out how to use Facebook effectively for political campaigning as well.
Now I asked myself if social-networking sites could also be used in product marketing and if so, how this could look. Practically they are already used as technical support forums where users share their user experience and problem handling with other users. So this could be used as a starting platform to get other things going as well. For example could beta customers be recruited from these forums (also something that is already done) and market surveys for new product development could be run. One has to be careful though since these forums are customer support owned and if "misused" by marketing might loose their purpose and people are sensitive to that. But done with the necessary caution and respect and in low frequency, I don't see any problems. So we don't need to really invent social-networking sites anymore unless you have no access to such a forum of course because your company does not have one. Then I think a good start could be to look at blogging as a means to get started and attract people and provide very valuable industry specific information to them for which they have to sign on in some way of course. But you can use tools like Feedblitz for example and invite your customers to get new blog entries via e-mail. That let's you at least reach these blog members regularly with every new blog post and maybe can attract them into a forum type of site to share their views with you and others.
