Resources on Social Communications and Communities
Our best picks on social communications news and discussions on the web
at Diigo
Video Podcasts
Listen to our video podcasts on social communications and let us know what topics you would like us to cover in the future.
What Business Social Communities can do
Business Social Communities offer methods of communication that can make your stakeholders much more involved and productive. That includes customers, partners and employees. The following table shows how these communities can work in your organization.
| For what/whom | How | Description |
| Market Research | Listening | Your customers' conversations with each other reveal far more than occasional surveys and focus groups can. |
| Marketing | Engaging | Instead of outbound communication, stimulate and participate in two-way conversations between your customers. |
| Sales | Energizing | Help your enthusiastic customers to sell to each other. |
| Support | Supporting each other | Your customers have the experience and know-how to support each other effectively using the community platform. |
| Development | Collaborating | Work with your customer community to develop ideas that improve your products and services. |
| HR | Collaborating | Use and retain the knowledge of employees and keep retired employees involved in the organization. |
| IT | Monitoring | Provide tools |
The business benefits of Business Social Communities
Find out at this page