Social networks have changed for ever how consumers comunicate their experiences of services and products, both positive and negative.
Our fully customized, automated*), multilingual social media network monitoring, analysis and response services enable your company or organization to deal with this change, so you can respond fast, appropriately and professionally. This ensures that your brand name and reputation do not suffer. Just the opposite, in fact: we provide you with the opportunity to show how well you can respond to all comments, whether negative or positive.
What do We Offer?
- Define monitoring space
keywords, languages, content sources, policies, special events,
(new products, special announcements) - Set up a customized monitoring facility collecting real-time data from all relevant sources
- Semantic*) analysis: run automated*) content analysis
- Generate, display and send out real-time alerts*)
- Ongoing optimization, reporting and management
More Services Details
- fully customized for each client's needs
- multilingual content monitoring
- automated real-time alerts*) via e-mail, SMS, pop-up messages
- dashboard providing status and alerts overview
- continued optimization, reporting and management by our expert team*)
- strategy development for responding
*) Continued manual expert involvement is crucial since no technology/software is sufficiently good enough to be used on its own. Reports on missing, unreliable, meaningless piles of data collections by these software packages are plentiful.
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